Reviews

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September 25, 2022

Jim F

"My A/C stopped working when it was 115 degrees in Sacramento. Don came out in the evening a few hours after I called him. He diagnosed the issue to be a bad capacitor. Don replaced it and the AC is working. My family and I really appreciate his professionalism and amazing customer service. Thank you Don!"
September 25, 2022

Marquel Dillaway-Torres

"On the hottest day in recent history, Don came to our rescue! I came home early from my office due to the excessive heat only to find out that my A/C at home wasn't working. I did a quick Google search and found Don. Spent a few minutes reading reviews and called thinking he would be much too busy and I would have to call several repair companies. Don not only picked up right away but was kind and courteous and honest. Due to the location of our HVAC system, he asked if he could come a little later. The fact that he could come that day was enough for me so I agreed. He arrived promptly at the time he gave me and was very efficient with locating the issue and making the repair. Within the hour, my house had cooled down completely and my kids and dogs were super happy! He offered a very fair price and we were happy to pay it. We will be calling again when our system from 1994 has another issue! Thank you, Don, for providing such a great service!"
September 25, 2022

Reno Grigio

"Could not be happier. AC died and it was 87 degrees in my house overnight. Torture!!! I called 10 different places and none of them could get to me today. I called Cassel and by the grace of God they just had an appointment free up. Super easy to do business with and left me nice and cool again. Thank you guys!"
September 25, 2022

Sarah Saenz

"Don saved the day during the heat wave. He responded promptly and was able to help us repair our AC unit on the same day. I would definitely recommend his services!"
September 25, 2022

Nicole Herrera

"My partner and I are new to Fair Oaks. We had only been living in our new home for about a month when our AC stopped working account of the triple-digit week-long heat wave. I attempted to fix it myself with the limited knowledge I have of AC condenser units. Being supporters of local businesses, we called Cassel, initially asking for parts. Don informed me that he doesn't sell parts, but there was a semi-local store where I could find what I was looking for. After replacing those parts, the unit still wasn't working, so I called Don back for a professional repair. After troubleshooting to find the root of the problem, Don was able to track down the part we needed within a couple hours. He came back during the peak heat of the day and got our AC up and running again. These were extreme temperatures, extreme circumstances, limited parts availability, and Don still made sure we had a working unit by the end of the day. Thank you Don for treating our family like family! We will be using Cassel AC & Heating for all our future service needs."